PAYMENT
1. Individual lessons and or blocks of five or ten are payable in FULL on
or before the first lesson.
2. Driving courses can be booked with a deposit of £150.00.
The balance will then be due two weeks prior to the start date. (Test date's will
not be booked or issued until after receipt of deposit, deposits are non refundable).
3. All fees' (Courses & lessons) are payable by cash, cheque or most major credit/debit
cards including American Express. Once lesson fee/balance is paid there is no cancellation.
Payment by credit card will unfortunately incur a 1.9% administration fee per transaction,
debit cards 0.20p per transaction & American Express 2.6% per transaction.
4. Unpaid
cheques to school or instructor will incur a £30.00 administration fee.
5. To book
an intensive driving course, all details including home phone number must be completed
on the application form. Receipt of your deposit / payment is your full acceptance
of our terms and conditions.
REFUNDS
6. Lesson & Course fees are non-
7.
Lesson / course fees may at the discretion of the school be transferred to another
Automatic pass instructor.
8. Your Progress/appointment card is also your receipt
and must be brought to every lesson. Lesson fees cannot be transferred if this card
is not available.
9. All lessons must be completed within 6 months of booking. (Three
months if less than ten hours).
10. Tests, although paid for by candidate are
not guaranteed at the end of hours booked. If the standard of driving REQUIRED BY
THE INSTRUCTOR for the practical test has not been reached, extra hours will need
to be booked & paid for before candidate is taken for test (Instructors discretion).
11. Intensive Course lessons are to be taken between the hours of 9am and 5pm unless
special arrangements were made at time of booking. In exceptional circumstances lessons
may be able to be arranged for evenings/weekends. (Price on application). All driving
courses not paid for in full by the due date will be considered as cancelled by applicant.
12. The school/instructor cannot be held responsible for tests/lessons cancelled
either by the DSA or for bad weather.
GENERAL
13. All instructors work under a franchise
contract with Automatic Pass . They are responsible to the school for your tuition,
conduct and the condition of their car. Automatic Pass act as agents for its franchised
instructors and is not responsible for money paid or booking dates and times.
14.
Every endeavor will be made to make available the same instructor and car for driving
lessons & driving test, but the school retains the right to change either if the
situation so warrants. In certain circumstances the school/instructor has the right
to terminate lessons or test should they feel it necessary.
15. All changes to courses
once booked will incur an administration fee of £20.00 and will only be accepted
if request is reasonable. (Changes to Test dates are dependant on availability of
both test date and instructor) and in most cases must be received and acknowledged
before the start date of the course. All changes must be requested in writing and
signed by the person the course has been booked for. Courses and or deposits are
not transferable.
16. MOCK TESTS are available by request, a two hour lesson with
your instructor will need to be booked and paid for plus £14.00 for the "Mock Test".
COMPLAINTS
17.
Complaints must be made in the first instance to the instructor concerned. If you
are not able to resolve the matter with the instructor, you may telephone the office.
As a final step complaints can be put in writing to Automatic Pass, Head Office,
2 Elham Drive, Pitsea, Essex. SS13 2NZ. or by e-